Business Etiquette
Religion has played an important and influential role in shaping the society and culture of the UAE. Understanding Islam and the influence it has on everyday life and Emirati business culture is the first step to conducting successful business in the UAE.
In the UAE, relationships are important and meetings will often start with a lot of seemingly trivial small-talk. Meetings often take place in restaurants or cafes rather than an office. When meeting a handshake is followed by a touch of the heart with the right hand to show sincerity, and a woman's hand is shaken only if it is offered.
It is considered polite to have one side of your card translated into the local language (Arabic), and to present this side of the card face up when passing it on to an Arab colleague or client. Status is important and must be recognised by using the correct title such as Shaikh (chief), Mohandas (engineer) and Ustadh (professor). If you are unsure of someone’s title, find out beforehand or ask the person who introduced you.
It is essential that when sitting opposite an Arab colleague or client that the soles of shoes are not directed towards them as that is considered extremely offensive. The Muslim day of prayer and rest is Friday, so avoid making phone calls or scheduling meetings with any Muslim clients or colleagues on that day.
The UAE adheres to an unspoken dress code that is both conservative and modest compared to that experienced in the West. Despite the heat, those doing business in the UAE are expected to present themselves smartly.
During Ramadan, the Islamic month of fasting, Muslims are not permitted to eat, drink or smoke during daylight hours. To show respect towards those that are fasting, it is not recommended that you eat openly or publicly during daylight hours as this may cause offence.
Finally, if you have time to hit the souks don’t forget to haggle! You can get great discounts in most places.
