It is important to use a handshake to greet and say goodbye and you should greet each person in a group individually. When greeting women, wait for them to extend their hand first. Etiquette is formal in Poland so never use first names unless invited to do so. Instead refer to Pan or Pani (Mr or Mrs) and the surname. Clothes should be smart, formal but unfussy with no ostentatious display.
Age is often given respect in Poland as in many European countries, so if you can make sure an older member of your team is present the negotiations might be easier.
Taking time to establish trust is very important. Going out for a meal is a common way to do this. The host will usually pay, although it is polite for a guest to offer. Do not begin to discuss business in this context until your host starts to do so. Also avoid the topics of economics and politics when trying to establish a relationship with a business contact.
Take time to learn a few words of Polish to break the ice with your contacts, but there is no need to translate your business cards and paperwork into Polish as most international business is conducted in English.
