As in many Asian countries, the issue of ‘losing face’ is very important, so do not do anything that might put your business contacts on the spot or make them embarrassed. Dress formally and conservatively for business meetings. Avoid gift giving unless you have become friends, as this gesture could be misconstrued as a bribe. Even when you have become friends, the gift giving culture is very complex and there are numerous ways to cause offence by accident. Alcohol should never be given as a gift.
Make sure your business cards and documentation are in both English and Chinese. Address your colleagues using their title and surname. Women will rarely shake hands with men. When you are conducting a meeting, expect Malaysians to silently think about the offer you have made. Do not try to fill that gap. Equally, if a proposal has been put before you, silently think about it for a few seconds before answering.
If attending a meal at someone’s home, arrive slightly later than the time agreed and be prepared to take your shoes off when you enter. You will usually sit on the floor to eat your meal. Certain physical displays are considered very rude, such as pointing with one finger and displaying the soles of your feet towards someone else.
