Application Support Analyst
University Of The Arts London
£31,456 to £38,631 per annum
1 Year fixed term maternity cover contract
High Holborn, London
Why choose us? University of the Arts London is recognised around the world as a leading institution for teaching and research in arts, design, fashion, communication and the performing arts.
A world class creative University needs an innovative, high performing IT service that can play an important part in shaping future creative professionals and industries. As part of our newly redesigned IT Services you will play a crucial role in our forward thinking, customer focused environment.
The role As part of our new Service Management Division the Application Support Analyst will be a valued member of the Business Services team, reporting to the Application Support Manager. Working in a dynamic team you will be responsible for supporting the business with application issues/queries. Analysis and troubleshooting skills are essential daily routines whilst coordinating with other IT teams as required and taking ownership of business application incident and problems through to resolution. Ensure all service records are updated regularly with recent events and proposed action plans.
You must be able to understand a problem in business terminology and translate that clearly and concisely to the relevant IT teams. You will be responsible for specialist IT support, diagnosing service delivery problems for designated services and initiating appropriate actions to maintain or improve levels of service.
In addition, the Application Support Analyst will liaise internally and externally to define and manage business service change initiatives. You will lead the analysis, planning and design of business service release packages, specifying requirements to a level that enables effective delivery and contributes to the overall improvement of our service delivery, identifying and assessing associated risks.
Your profile Educated to bachelor degree level or with a relevant professional qualification, you will have demonstrable experience of working in an IT Support role and a good understanding of current and emerging technologies and standards in the industry. You will be able to demonstrate extensive and successful experience of helpdesk call logging/Service Management software and a strong understanding of ITIL best practice guidance, particularly with regard to Incident, Problem and Change Management techniques.
You will have the experience and technical knowledge to perform as an effective and operational team member; considering the wider impact of decisions, while assessing and ensuring appropriate resources and support are available to enable the team to achieve it objectives.
Experience supporting Business Services applications is essential and an ITIL v3 Qualification: Foundation Certificate is desirable.
In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.
Apply Closing date: Tuesday 14th May 2013.
Interviews: Wednesday 22nd May 2013
Please visit http://jobs.arts.ac.uk where you are able search for the position, download an application pack and apply. Please note that CVs submitted without a formal application form will not be accepted for consideration. If you have any queries about this role that are not covered in the documentation available below please contact Kieran Thompson, Recruitment & Resourcing Officer, email sd-vacancies@arts.ac.uk or Telephone: 020 7514 2020.
www.arts.ac.uk/jobs
University of the Arts London aims to be an equal opportunities employer embracing diversity in all areas of activity.
