Customer Service Advisor

Location:  Highfield Campus
Salary:   £18,523
Full Time Permanent
Closing Date:   Sunday 12 May 2013
Interview Date:   Friday 24 May 2013
Reference:  225313EW-R

Career Destinations

The University of Southampton is committed to increasing opportunities for its students to gain work experience and graduate employment together with developing key transferrable skills for the work place. The role of Customer Services Advisor, therefore, plays a key part in delivering and building on this aspect of the University’s strategy.

We are looking for an enthusiastic Customer Service Advisor to join our Career Destinations team, to support the delivery of our programme of employability activities in a rapidly changing environment. As the Service’s first point of contact by phone, email and in person for students, employers and other stakeholders, your role will be as an ambassador for the service, ensuring that all customers are taken care of appropriately and that a strong business image is projected.

Working in one of the largest Professional Services departments in the University you will be responsible for providing information to University of Southampton students and customers in all aspects of the Career Destinations offering, you will also be responsible for maintaining the resource library centre and our website; ensuring literature is up to date and readily available.

You will possess excellent customer service and time management skills, have a strong attention to detail combined with superior organisation and communication skills (both written and verbal). A good understanding of the Microsoft Office suite (Excel, Word, PowerPoint and Outlook) and a proactive ‘can-do’ attitude are essential.

This post presents a unique and exciting opportunity for an efficient and exceptionally motivated individual who enjoys working in a fast paced environment and is keen to play a key part in developing a programme of activity for students, taking it from strength to strength.

The successful candidate would be required to work a rota pattern between 9:30am and 6pm with occasional late finishes and/or early starts at peak times

The closing date for this post is 12 May 2013. Please apply online through the apply button below or alternatively telephone 023 8059 2421 for an application form. Please quote vacancy reference number 225313EW-R on all correspondence  

Further details: We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.