Head of Information and Advice

Anglia Ruskin University - Administrative

About Anglia Ruskin University
Our vibrant, modern university is gaining prominence both nationally and internationally and we have ambitious plans for our future. Our main campuses in the cities of Cambridge, Chelmsford and Peterborough have been transformed with major capital investments. With an annual turnover of over £200m, we are a major force for higher education in the East of England.

About the role
You’ll be part of an innovative and dynamic Student Services department, leading a number of services delivering key information and advice to our student body. You’ll play a key part in shaping the future strategic direction of these and related services as well as ensuring that our day to day delivery to students is of the highest quality and meets student needs. You’ll work closely with the Assistant Director and other senior managers in ensuring that collectively Student Services is working closely with Faculties and other Professional Services in order to ensure the retention, progression and success of our students.

With a higher degree or relevant professional qualification at a postgraduate level, you’ll be passionate about student satisfaction, engagement and success. You’ll have significant experience of managing advice services and have a track record of achieving results and striving to develop and deliver services which exceed stakeholder expectations and represent best practice. You’ll have excellent management skills, be able to lead and motivate staff in a fast changing environment, be outcome driven, and have a detailed knowledge of running advice and information services.

Informal enquiries can be made to Sarah Janes, Assistant Director of Student Services sarah.janes@anglia.ac.uk.

Click the following link to find out more about working here.

We value diversity at Anglia Ruskin University and welcome applications from all sections of the community.

Guidance Notes
For a list of key requirements please press the apply button below, which will take you to the university's website where you can download the job description and person specification. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.

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