Course Leader: MA Service Experience Design and Innovation

University of the Arts London, London College of Communication

Why choose us?

London College of Communication is a pioneering world leader in creative communications education. With the communications sector constantly evolving at a rapid speed, we work at the cutting edge of new thinking and developments to prepare our students for successful careers in the creative industries of the future. Our course provision reflects the breadth of expertise housed within the most diverse creative agency including: journalism, advertising, PR and publishing; photography; film, television and sound; communications and media; graphic communication; spatial communication; design cultures; and

The Role: 

The MA Service Experience Design and Innovation course takes a transdisciplinary and speculative approach to the design of services using advanced digital marketing strategies and emerging technologies. Close attention is given to experience and service design in the era of virtual/augmented reality experiences, data-driven decision-making and the internet of things, where all objects will offer service experiences. The course emphasises the wider role of service design and has a strong drive for disruptive innovation. This is a practice-based professionally oriented course, which combines theory with practice in a project-led curriculum using a range of interdisciplinary perspectives. The curriculum has a start-up entrepreneurial focus with a distinctive emphasis on the development of high-level design thinking, innovative research, communication, service experience design, future trend studies, with a balance between commitment to profit and public interest sectors. The course builds a strong global emphasis through its cross-cultural and transnational approach and through international partnerships. The course has a commitment to delight with ethics as central factors of service experience making a paradigm shifting from ‘customer satisfaction’ to ‘customer delight’. 

As Course Leader you will be responsible to the Programme Director for the academic leadership and management of the course. This includes maintenance and enhancement of standards, responsibility for the design, development and delivery of the curriculum plus the day-to-day management of the course including all areas of learning, teaching and assessment of students as well as resources allocated. 

Contact Dr Mark Ingham, Acting Programme Director Spatial Communications for further information or an informal discussion.

Your Profile: 

To run and manage this course we are looking for an inspirational leader with an academic background in Service Design, or a closely related discipline and/or significant industry experience as a practitioner in social innovation, proposition design, user-research, prototyping, emerging technologies and project innovation. You should be an active researcher with a network of industry and academic contacts and have (or be prepared to undertake) a PG teaching qualification. Previous leadership and management experience is essential and you should be able to demonstrate an in depth understanding of the global economic, social, political and cultural forces currently transforming professional design practices. 

We are seeking an individual with strong communication, management and organisational skills who is a good team player and able to work collaboratively with colleagues from other courses in the programme in order to develop the subject area and share expertise. 

For general queries, contact Lesley Wilkins, Staffing Administrator, or telephone: 020 7514 7985

University of the Arts London aims to be an equal opportunities employer embracing diversity in all areas of activity and UAL positively welcomes applications from black and minority ethnic staff who are currently underrepresented at this level. 

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