LRC Coordinator (day)

Kingston University - Library and Learning Services Directorate - Learning & Research Support - Customer Services.

The Role
This is your chance to be part of a modern and successful customer focused Library and Learning Service. Having achieved and successfully retained Customer Service Excellence accreditation we are looking for confident and customer focused people to fill this LRC Coordinator role. Working in the Customer Experience and Service Delivery team, you will provide effective and mobile front line support to users of the Learning Resources Centres (LRCs). Acting as a roving point of enquiry you will support students directly by answering general library and IT enquiries, demonstrating the use of equipment and ensuring library policies are maintained which includes monitoring behaviour in the different study zones. In addition you will coordinate and work alongside a team of student LRC Assistants, carrying out tasks relating to stock circulation and equipment maintenance. The LRC Coordinator role makes a vital contribution to the smooth day-to-day running of the LRCs for the benefit of all LRC users.

The Person
We are looking for a reliable, enthusiastic, confident, customer focused individual with excellent communication skills and a genuine commitment to supporting others. You will have the knowledge and experience to deliver practical advice and guidance to all our users. You will need to be confident using IT although training on the Library Management system will be given. You will have the opportunity to develop your team work and supervisory skills. The role would be suited to someone looking to gain an insight into an academic learning environment.

The Directorate
The work of Library and Learning Services is focused on the exploitation of information across the University’s learning, teaching, research and business operations. Library and Learning Services staff embrace a wide range of professional backgrounds including archives, customer services, print and electronic resources management, and multimedia development.

Further Information
Kingston University is committed to equality and we value the diversity of our staff and students.

This post is a 0.5 full time equivalent (FTE). To calculate the part time salary, please reduce the full time salary shown by the FTE.

You will work under an annualised hours scheme based on a working week of 18.5 hours. You will work these hours over 4 afternoons a week, 1.00 – 5.30pm. Please note that this could be subject to change to be negotiated dependant on other members of the team and the needs of the service.

Clicking on the apply button below will take you to Kingston University's website where you will be able to download a job description and apply online.

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