Quality Enhancement Officer

Manchester Metropolitan University

Website: www2.mmu.ac.uk/jobs/vacancies

Average weekly working hours: 35


Student and Academic Services (SAS) provides a wide-range of services and support to students and academic staff. Our student services span the complete student lifecycle from enquiry, through enrolment and on-course support, to graduation and beyond. Our academic services include direct support for academic staff in many aspects of their work, and portfolio support spanning the course lifecycle, from planning and approval, through to curriculum management and programme review. Our ambition is that the services we provide should be sector-leading, adapted to meet the needs of our University, and sufficiently flexible to respond rapidly to changing requirements.

The Student Support Service Directorate delivers a wide range of specialist support and welfare services and provides a single point of connection with other student support provision within the University.

Specific support provided includes:

  • disability & dyslexia support;
  • counselling, health and wellbeing support (including specific support for managing student mental ill health);
  • student financial support;
  • chaplaincy and faith support;
  • information and advice on student health;
  • study skills support;
  • coordination of peer mentoring support;
  • coordination of writing skills and numeracy support;
  • coordination of links with external agencies involving student welfare issues;
  • coordination of pre-entry support and events;
  • coordination of the University’s widening participation activities;
  • provision of training and development for University staff.


Faculty Student & Academic Services (F/SAS) are seeking to recruit a Quality Enhancement Officer to join the Management Services Group supporting the Faculty of Education, based at the University’s Birley Campus.

Working closely with both academic and administrative colleagues, you will take the administrative lead in relation to all aspects of the management of quality assurance within the Faculty. This will involve providing authoritative advice, guidance and support for the operation and development of institutional policies, systems and procedures relating to quality assurance, enhancement, and learning and teaching.

Ideal Candidate:

You will be extremely well organised and methodical, with the ability to work within a regulatory framework where maintenance of clear audit trails is critical. You will also be an excellent communicator who is used to building effective working relationships with both senior staff and external organisations, and explaining complex University process clearly. In addition, sound experience of using Microsoft Office in an administrative context, fist rate interpersonal skills and high standards of literacy and numeracy are essential.

As a member of the F/SAS administrative management team, you will also have the opportunity to work with colleagues on a range of cross-team projects and activities as appropriate.


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