Advice & Advocacy Manager

University College London Union

We are looking for a talented and ambitious individual to become our Advice and Advocacy Manager. This is a unique opportunity for someone who thrives in an environment where helping people matters. This is a leadership role, managing a team of six people, an exciting range of activities from face-to-face advice, to working with other UCLU departments, influencing the University and identifying new student services.

UCLU is the representative body for University College London’s (UCL) 37,000 students. UCLU is a not for profit charity employing over 90 full-time staff who work with seven elected student Sabbatical Officers to deliver a wide range of services and representative functions to one of the most diverse student communities in the world.

UCLU’s Student Engagement & Communication department is responsible for improving the student experience at UCL through impactful student-led change. The Advice and Advocacy department are pivotal in this role, advising students in academic matters and all areas related to student life. We are looking for someone who can take this role beyond a great UCLU student led service, to a proactive, problem solving department, which is strategic, informing campaigns and lobbying for students.

The preferred candidate is likely to have worked in an innovative environment, where the focus has been on the client/user, providing excellent services, including advice and advocacy. This may have been gained within a Union, University or the wider charity sector. You will oversee the development and delivery of operational plans ensuring compliance in all legal areas and be recognised for best practice.

You will be working with a new senior team who are looking for someone who can stretch the organisations thinking and help shape how we deliver advice for students. You will be working in an environment that’s rewarding, values driven and meaningful. The successful candidate will be able to turn research into ideas, shaping the direction of how we advise and represent students now and into the future. This is an exciting time to be joining UCLU with a new senior team who passionately believe in this department and are looking forward to working with and supporting this key role.

How to apply: Applications should consist of a CV accompanied by a covering letter addressing the criteria in the Person Specification. The deadline for receipt of applications is strictly midnight Friday 11 November 2016.

Interviews will be held on Monday 28 November.

If you would like further information about this role or would like to request the Job Description, Person Specification and role information pack for this role please email Daniel Bourne on  or Dominic Morris on .

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