IT Support Assistant

University of Huddersfield - Computing & Library Services

Permanent, 28 hours per week

We are looking for an outgoing, well organised and self-motivated individual to join the Customer Services Team in Computing and Library Services at Queensgate.

You will be involved in dealing with support calls via a helpdesk system, supporting staff, students and alumni with IT queries, including provision of 1st line support of computer equipment throughout the Library.

A good general education including GCSEs, or equivalent, at Grade C or above in English and Mathematics is essential, along with a basic computing qualification or equivalent experience.

You will possess a good working knowledge of common computer applications, current PC operating systems and a range of IT hardware, including the ability to provide basic advice and support on these products. You will also be able to work effectively as part of a team, possess good communication and interpersonal skills and be able to demonstrate experience of dealing with customers in a pressurised IT service environment.

Your working week will be one of 28 hours and your working pattern will be:

Term-Time (33 Weeks)
Monday to Thursday 10-5pm and
Sunday 1-5pm

Non Term-Time (19 weeks)
Monday to Thursday 9-5pm

For further details about this post and to make an application please visit

Closing date: 02 November 2016
Interview date: 02 December 2016

Working for Equal Opportunities.
Innovative University. Inspiring Employer.

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Northern England