C50593T - IT Service Desk Analyst

Newcastle University - Professional Support Services - IT Service

Responsible for delivering high-quality customer support for IT systems and services to staff and students across the University.

Essential skills and experience include effective communication skills, the ability to quickly diagnose and resolve issues and requests, and proactive handling of large volumes of queries.

A highly customer focused approach is essential; the successful candidate will have significant practical experience of delivering excellent customer service, including IT support for business critical enterprise systems such as SAP within a large and complex organisation, with a sound understanding of the related challenges.

Informal enquiries to: Kerry Dixon, Service Desk Team Leader, (telephone: 0191 2082621, email: Kerry.dixon@ncl.ac.uk).

For further details and to apply www.ncl.ac.uk/vacancies/

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Northern England