Case Manager

University of Surrey - Student Services & Administration

Fixed Term, One Year Contract

Interview Date: To be confirmed

1 year Fixed Term Contract

The Office of Student Complaints, Appeals and Regulation (OSCAR) is responsible for processing all academic appeals, fitness to practice cases, fitness to study matters, complaints, managed exclusion orders and student disciplinary issues. The role holder will be responsible for providing expert advice and guidance to staff and students. It is expected that candidates will possess experience of acting as a Panel Secretary and implementing regulations and procedures.

The role involves liaison with a wide range of contacts including colleagues at all levels, students and external agencies. A high level of communication and interpersonal skills will be required as will the ability to deal with sensitive and confidential issues appropriately. The role will occasionally expose the post holder to distressing matters which require a high degree of emotional competence in order to manage and resolve cases. The post holder will therefore be required to flexibly deal with these incidents, whilst maintaining a high level of professionalism and continuing to service concurrent work.

The work involves direct contact with a range of external contacts which include solicitors, the police and community mental health professionals. This is a role for an exceptionally organised individual with excellent attention to detail and the ability to prioritise to meet often conflicting deadlines. The role-holder will be expected to exercise a high degree of initiative and judgement within their remit and to take a pro-active approach to decision making in order to achieve results. The role holder will also have experience of conducting investigations.

It is expected that the successful candidate will have a proven track record in Higher Education administration. The successful candidate will also work within the Assessment & Awards team at peak times during the academic year.

The role will report to the Head of OSCAR. Initial enquiries should be made via, the interview will involve an in-tray exercise.

The University of Surrey is amongst the highest achieving universities in the United Kingdom, ranked 4th in The Guardian league table 2017 and University of the Year 2016. In addition to salary you will receive a generous annual leave entitlement and excellent development opportunities. Benefits package includes generous salary package, award-winning pension scheme, child care assistance and discounted membership to our world-renown Surrey Sports Park.

Please apply online.

We acknowledge, understand and embrace diversity.

Share this job
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information


South East England