Customer Experience Manager

London Business School

Help Us Transform the Way the World Does Business

We're looking for a Customer Experience Manager to help us exceed customer and client expectations.

The Role

Add Significant Value to Our Customer Experience Team

Our Campus Services department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Customer Experience Manager, you'll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School. We'll look to you to:

  • Deliver a consistent 5 star customer experience across the School.
  • Be the first point of contact for stakeholders and the wider School Community for all service issues.
  • Proactively work with stakeholders to drive up the quality and customer service.

Share Our Knowledge

We generate research and ideas that have a real, lasting influence on people, businesses and markets around the world. To do that, we have to make sure we've got the people, tools and infrastructure to share our thinking globally. In this highly visible role, you'll deliver a quality service as you engage and interact with the School community - helping us to achieve our ambitions.

Who We Are Looking For

  • Experience in a high profile customer facing role.
  • Strong customer service experience.
  • Confidence and decisiveness.
  • Excellent communication skills.

Be Part of an International Network

We're a global institution: 94% of our students and 86% of our faculty members are international. Together, we're changing the way the world does business. Based in London's Regent's Park, this is an opportunity to work at the heart of Europe's digital capital - and in one of the world's most important financial, entrepreneurial and cultural centres.

Why London Business School?

Our vision is to have a profound impact on the way the world does business. This can only be achieved through our people; with 93% of our staff saying they are proud to work here and being consistently ranked among the best in the world for our MBA, global Executive MBA and Masters in Finance programmes you will have an opportunity to be part of this journey.

Benefits We Offer

As an employee at London Business School you will enjoy a generous holiday entitlement, on site swimming pool, sauna and gym, automatic enrolment to the Universities Superannuation Scheme (a defined benefit workplace pension scheme) and season ticket loan facility. There is also a wide range of professional development opportunities to support your career path. Our full list of employee benefits can be accessed here.

Location: Regent's Park, London