IT Service Delivery Manager - Technical Services

University of Birmingham - IT Services

Salary is normally in the range £39,324 to £46,924. With potential progression once in post to £52,793 a year.

IT Services at the University of Birmingham are seeking to appoint a Service Delivery Manager – Technical Services; this is an important role working closely with the Head of End User Services to ensure the delivery and support of systems and services that provide an exceptional end user IT experience across the University.

  • The post-holder will be responsible for leading a team that will develop and maintain a number of critical systems within End User Services and will have direct line management responsibility for a number of IT Systems Specialists and IT staff who deliver these services to staff and students.
  • The post holder will establish standard procedures to ensure that IT services are delivered in an efficient, effective and consistent way, taking responsibility as a Service Owner/Supplier Relationship Manager for specific technologies/services as may be required.
  • Working closely with colleagues the post-holder will review existing services, consolidate the existing IT estate and propose and implement agreed improvements/new services to provide more efficient and effective IT services which in turn will deliver an enhanced user support experience.

Ideal Candidate
The successful candidate will have a strong technical background across a range of technologies and a strong customer service orientation; they should have significant amount of experience in a large scale, complex computing environment, including development, release and support of business critical systems.

The candidate will have demonstrable ITIL experience, with exposure to service design, release, problem and change management and they must embrace continuous service improvement. Excellent communication skills are essential with the ability to communicate confidently at all levels of the organisation. The candidate will be enthusiastic and dynamic, able to motivate individuals and teams to reach their maximum potential.

For an informal discussion regarding the requirements of the role, please contact Ian Bowman (Head of End User Services), 0121 414 3611 / I.Bowman@bham.ac.uk

For further information or to apply visit: www.hr.bham.ac.uk/jobs

Interviews will be held on 19th December 2016

Valuing excellence; sustaining investment

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Advert information

Subject Area(s):

IT

Location(s):

Midlands of England