Service Desk Manager

Buckinghamshire New University - Information Systems & Technology Directorate

An exciting opportunity has arisen for a Service Desk Manager to join the University, working within the Information Systems & Technology Directorate.

The successful candidate will manage the IT Service Desk Team to provide first line support for all Information Systems & Technology Directorate services and be responsible for the first line support of the University’s systems, infrastructure and network including user management and security, password management, email account creation and antivirus monitoring.

The candidate will co-ordinate and supervise IT infrastructure monitoring activities to detect service degradation and failure in accordance with industry best practice and directorate standards in partnership with other teams in the Directorate.

What we offer in return is a contributory pension scheme, generous holiday package and discounted gym membership, along with excellent development opportunities to enhance your CPD through funded part-time extended study.

For further information or an informal chat about the post please contact Paul Kilgallon, Head of IT Operations on 01494 522141 or email:

All applications are to be made on-line. The University operates an anonymised shortlisting process and therefore any uploaded CV’s or any supporting documents will not be considered. Please ensure the application form is filled out in full.

Job Ref: 16/2578

Please note that if you do not have permission to work in the UK, Bucks New University will not be able to obtain a Certificate of Sponsorship for you to take up this position. All non EU/EAA candidates must have valid immigration status and/or a UK visa valid for the duration of the contract in order to be considered for this appointment.

Bucks New University is committed to Equality, Diversity and Inclusivity and is a two ticks Employer.

Share this job
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Subject Area(s):



South East England