Customer Service & Innovation Manager

University of Salford - Student Experience & Support

This is an exciting time to be part of a University with a distinctive character and ambitious plans for the future. Following the delivery of our innovative student one-stop-shop ‘askUS’ in March 2015, the University of Salford is ready to move even further ahead of the pack. Building on our established multi-channel offering we are seeking deeper integration, more flexible technology and a smoother customer experience; a multi – channel, 24/7 service which extends beyond campus boundaries. You are an outstanding and innovative leader and manager who is ready for new opportunities and the chance to distinguish yourself in a high profile role within a large organisation. 

As Customer Service and Innovation Manager you will drive the delivery of customer-centric, integrated services which support the vision of the University, working closely with colleagues from across the organisation to create a centre of service excellence. You are a forward thinker with the ability to identify themes and trends and create a compelling narrative which can be used to influence change across a complex organisation. Operating with a high degree of integrity, you understand the value of empowering your team to drive performance and innovation, and you form strong working relationships and operate collaboratively. You are adept at designing services with your customers to ensure delivery is relevant and effective. 

You will have the opportunity to make visible, transformative improvements to the way we engage and support our students. Contributing to the success of the whole institution in the context of increasing competition in the sector, your delivery of results will give you real opportunities for development and progression within the organisation. 

Please note this vacancy will close on the date specified at 11.59pm.

Interview date: TBC

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Northern England