Retail Outlets Manager

The University of Manchester

Closing Date : 31/08/2017
Employment Type : Permanent
Duration :
Faculty / Organisational Unit : Professional Support Services
School/Directorate : Directorate of Estates and Facilities
Division : Hospitality and Events
Hours Per week : 40 hours per week
Salary : £35,841 per annum
Location : Oxford Road, Manchester
Job Reference : PSS-10414

Role and responsibilities

Hospitality and Events facilitates many local, national and international events, alongside the provision of catering and hospitality services for staff, students and visitors across the entire University of Manchester campus.

Within H&E’s fast-paced and diverse operations there is an opportunity for a highly organised and motivated individual to undertake the role of Retail Outlet Manager, with leadership & operational management responsibility for 21 café outlets based on campus, including a Starbucks franchise and retail shop.

You will work closely with the Head of University Catering, and will ensure the supportive & motivational leadership of the outlet teams, towards attaining the highest standards for the provision of excellence within its facilities, product/brand quality, merchandising and overall hospitality services.

You will also be expected to support the implementation of agreed strategic initiatives for the achievement of business objectives, including revenue and profit targets. 

Qualifications and experience

Along with a Level 3 (formerly intermediate) Food Hygiene qualification, you will be required to possess either a QCF Level 4 professional qualification in a  relevant hospitality subject - which may be a BTEC, Professional Certificate or similar - or professional qualification/s combined with demonstrable professional skills and knowledge gained through relevant industry experience

About Us

University of Manchester Conferences Ltd (UMC Ltd) provides hotel, conference, catering and bar services for its student, staff and visitors throughout the University of Manchester.  University Catering comprises FoodOnCampus which operates 27 cafes and Restaurants on campus, Taste Manchester which delivers hospitality delivered catering on and off campus, FoodInResidence which operates 9 catered halls and summer conference and events, and Bars which has 3 student bars across the residential campus.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Alison Shedlock


General enquiries:


Tel: 0161 275 4499

Technical support:


Tel: 01565 818 234

This vacancy will close for applications at midnight on the closing date.

Further particulars including job description and person specification are available on the University of Manchester website - click on the 'Apply' button below to find out more.

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Northern England