Facilities Helpdesk Support Assistant

University of Oxford - Estates Services

The FM Helpdesk team comprises of three Support Assistants who report to the FM Helpdesk Manager. The team are a central point of contact for Estates Services and FM-related requests, e.g. booking meeting rooms and hospitality, arranging engineer visits, producing reports, monitoring order progress, liaising with customers and processing requests for card access and travel passes.

The successful candidate will manage their workload responsibly and plan their time with the rest of the team to complete tasks by deadlines. Candidates will be computer literate at an intermediate/advanced level in MS Excel and Word and be confident in adopting new IT technology. The role is responsible to manage customer relationships professionally - it is essential that applicants are skilled, confident communicators.

We are looking for somebody with the drive and ambition to make a positive contribution; we value development and are committed to continuously improving our services. Full details of the role are available in the Job Description.

This post is part of a pilot scheme testing a new Supporting Evidence form in place of the more usual ‘supporting statement’. Please ensure that you carefully read the How to Apply section provided in the Job Description, which you can download below along with the required Supporting Evidence form.

The closing date for applications is 12.00 noon on Monday 7 August 2017.


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South East England