Accommodation Manager (Off campus & Administration) LJB0004-1

Brunel University London

Vacancy Ref: LJB0004-1

We have an exciting opportunity to join the Accommodation Centre within the Commercial Services Directorate.

We are seeking a motivated and enthusiastic individual to become part of our dynamic and friendly team. You will be directly responsible for the Brunel Student Lettings and Customer Service Team (7 permanent staff plus temporary staff during the summer months) reviewing and developing the Brunel Student Lettings portfolio and Customer Service provision, ensuring all the required compliance standards are met and that our excellent customer service level is maintained.

You will be joining a service that is hugely passionate about the student experience and delivering first class customer service. Your team will form part of the wider Accommodation Centre consisting of 13 permanent members of staff supporting the objectives and targets of the Commercial Services Directorate.

This role will be responsible for Brunel Student Lettings with a drive to expand the provision through our Head Lease Scheme. The role requires a strong customer service focus with excellent communication and negotiation skills. Attention to detail and accuracy are essential.

The role requires experience of working in a busy fast paced office. You will need to be confident in using, learning and developing IT systems, be able to work to deadlines and manage your own workload as well as your team.

The role will also require you to deputise for the Head of Accommodation in their absence.

You are required to submit a letter of suitability for the role in order for your application to be considered.

For an informal discussion please contact Ruth Lucas-Levitt, Head of Accommodation by telephone on 01895 265084.

Closing date for applications: 4 September 2017

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