Student Support Co-ordinator

University of Reading - Student & Applicant Services

Overview

This role is an exciting opportunity to be part of an energetic team at the forefront of delivering high quality, student focussed and comprehensive administrative support throughout the student lifecycle, right from enrolment through to receiving their final results.

We are looking for talented individuals for our Student Support Co-ordinator role. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day to day advice and support service to students at the front of house in the new Support Centres.

Role Purpose

You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior / personal tutors. You will be the first port of call for all student enquiries/ advice, irrespective of whether they are programme related, general or require signposting to/ working with central/ academic support.

You will provide advice and support face to face and through a range of media, like telephone, email, Student Portal, RISIS, etc. You will also contribute and participate in student facing school activities like induction, enrolment and enhancement week.

About You

  • We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.
  • You are highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters.
  • You have excellent communication skills and the ability to write and produce accurate and easy to digest content for consumption by students using student portal and other platforms.
  • You have a strong focus on attention to detail and high quality output.

Informal contact details
Contact role: Support Centre Manager
Contact name: Elizabeth Forbes
Contact phone: 0118 378 8056
Contact email: e.m.forbes@reading.ac.uk

Alternative informal contact details
Contact role: Student Advice and Support Manager
Contact name: Sarah Stuckey
Contact phone: 0118 378 8834
Contact email: s.d.stuckey@reading.ac.uk

Closing Date: 04/09/17
Interviews to be held on 13/09/17

The University is committed to having a diverse and inclusive workforce and we welcome applications for job-share, part-time and flexible working arrangements which will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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Location(s):

South East England