Senior Programme Administrator (2 posts)

University of Reading - Student & Applicant Services

This role is an exciting opportunity to be part of an energetic team at the forefront of delivering high quality, student focussed and comprehensive administrative support throughout the student lifecycle, right from enrolment through to receiving their final results.

You will be joining us at an exciting time as the University of Reading has recently reconfigured its programme administration and you can look forward to contributing to new developments to further improve the delivery of the Support Centre’s services. The job description of the role gives the full range of activities you may be involved with, in support of your allocated programme(s). Previous experience in Higher Education administration is not required, as full training on systems and processes will be given and support from line managers, peers and academic staff will be available to ensure that you are able to learn your new role quickly.

We now have a number of roles available for the role of Senior Programme Administrator. This role is an exciting opportunity to help us shape, develop and implement teaching and learning operational support across the University. You will also contribute to the ongoing smooth and seamless delivery of best practice academic administration management from enrolment through to final result.

Role Purpose

You will supervise a team of programme administrators and provide comprehensive end-to-end administrative and teaching and learning support to the assigned programme portfolio, ensuring a high quality student experience. You will work with the Programme Manager to develop, implement and maintain the consistent and integrated delivery of the Support Centre’s programmes.

We are looking for a highly competent individual with experience of working within programme administration, capable of supervising and motivating a team of staff and embracing and enabling change.

You are well organised, have a logical and professional disposition and have experience of using databases to maintain and retrieve data. You have excellent communication skills and a strong focus on attention to detail and high quality output.

You enjoy working with academic colleagues and students and are passionate about delivering a first class service.

Informal contact details
Contact role: Support Centre Manager
Contact name: Elizabeth Forbes
Contact phone: 0118 378 8056
Contact email:

Alternative informal contact details
Contact role: Support Centre Manager
Contact name: Susanna McFeely
Contact phone: 0118 378 8376
Contact email:

Closing Date: 21 September 2017
Interviews to be held 2 - 4 October 2017 (TBC)

The University is committed to having a diverse and inclusive workforce and we welcome applications for job-share, part-time and flexible working arrangements which will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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Subject Area(s):


South East England