Adviser: Gateway Services

University for the Creative Arts - Library & Student Services

UCA is the No.1 Specialist University for the Creative Industries in the Complete University Guide and Guardian University Guide league tables.  Ranked 21st in the UK by the Guardian, UCA is also top 10 in three of its subject listings: Fashion & Textiles (6th), Film Production & Photography (7th) and Architecture (9th).  For more than 150 years the University for the Creative Arts in Canterbury, Epsom, Farnham, Maidstone and Rochester has been leading the way for art and design education.

Part Time Post: 14.5 hours per week.

Applications are invited for a Gateway Adviser to work in our busy Library & Student Services department which provides support for students and staff on the Canterbury campus.

The post provides first line help for students and staff in gaining access to a range of support services as well as locating and using the library resources, facilities, equipment and technology.

You should have experience of working in a customer service environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should also have experience of automated library systems and be a competent and confident IT user. Knowledge of online information would be an advantage.

We are looking for someone who will be prepared to accept responsibility, to respond effectively under pressure, to demonstrate initiative and flexibility and to liaise effectively with staff, students and colleagues. Equally important are the ability to work as part of a team, initiative, flexibility and attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential. A First Aid qualification (or the willingness to be trained as a First Aider) would be desirable.

Hours of work are 7.25 hours per day, Wed and Fri.

For an informal discussion about the post please phone the Gateway Services Manager on 01227 217405.

The pro rata salary for this position will be £7,510 - £8,634 per annum.

For further details and to apply for this post please visit our website

The closing date for receipt of applications is 24th September 2017.

Interviews will be held on the 4th October 2017.

We value the diversity of our organisation and welcome applicants from all sections of the community.

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South East England