Library Steward (80873-097)

University of Warwick - Knowledge Group - Library

Interview Date: 25 / 26 October 2017.

At the University of Warwick Library we have an established Facilities team that supports our Library physical spaces ensuring we provide support for all Library facilities. A core responsibility for the team is to maintain safe study environments throughout the year.

As a Library Steward you will take responsibility for the day-to-day monitoring of the Library spaces and operation of an efficient effective facilities service, maintaining a safe, secure and high quality study/work environment.

As a Steward you may be required to work across a number of our Library sites on campus as the needs of our service dictate.

Essential Criteria
You will be educated to GCSE standard including English and Mathematics grade A-C (or equivalent), the successful candidates will demonstrate:

  • Relevant, applied experience in a front-line, face-to-face diverse customer based environment.
  • Experience of basic date entry, and locating standard information on websites.
  • Experience of dealing with conflict or difficult situations calmly, politely and confidently.
  • Good verbal and non-verbal communication skills.
  • Customer focused with a strong commitment to the provision of high quality customer service and service standards, as well as being approachable, interactive and engaging with customers.
  • IT literate, good keyboard skills, and the ability to respond to e-mails, complete word documents, enter visitor data accurately and complete on-line training modules.
  • Effective team working skills, including the ability to work both independently and collaboratively.
  • The ability to undertake manual handling activities.

Desirable Criteria

  • Awareness of needs of users with disabilities.
  • Basic knowledge of health and safety.

Working patterns for the 7 posts
Evenings 52 weeks a year:
Post 1: Sun – Tues 20.30 – 24.00 x 3.5hrs x 3 days, 10.5 hrs per week, 546 hrs a year. 0.28767 FTE
Post 2: Sun – Tues 20.30 – 24.00 x 3.5hrs x 3 days, 10.5 hrs per week, 546 hrs a year. 0.28767 FTE
Post 3: Sun – Tues 20.30 – 24.15 x 3.75hrs x 3 days, 11.25 hrs per week, 582 hrs a year. 0.30821 FTE
Post 4: Wed – Sat 20.30 – 24.15 x 3.75hrs x 4 days, 15 hrs per week, 780 hrs a year. 0.41095 FTE
Post 5: Wed - Sat 20.30 – 24.00 x 3.5hrs x 4 days, 14.25 hrs per week, 728 hrs a year. 0.38356 FTE
Post 6: Wed – Sat 20.30 – 24.00 x 3.5hrs x 4 days, 14.25 hrs per week, 728 hrs a year. 0.38356 FTE

Mornings: Term time only 30 weeks of the year:
Post 7: Mon – Fri 07.00 – 11.00 x 4hrs x 5 days 20 hrs per week, 600 hrs a year. 0.31612 FTE

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Midlands of England