Senior Student Advisor

University of West London - Student Services

The University of West London is a leading modern university specialising in the education and development of exceptional creative, business and service professionals.

The Student Advice and Funding team is part of Student Services and aims to deliver student centred advice and guidance to student on a range of funding, financial, housing and immigration (Tier 4) matters in a timely manner.

We are seeking a Senior Student Advisor who is self-motivated, proactive, organised and has proven ability to lead and manage a team and work effectively with conflicting priorities and short timescales.

You will be responsible for the development and management of an effective and pro-active service, which provides advice, information, support and guidance to all students and applicants; to manage and co-ordinate the work of the team and to undertake case work in relation to Tier 4 and student funding. 

You will also be responsible for the delivery of a professional and specialist advice and guidance service to all students, to encourage their academic progress and student retention. In addition, you will lead initiatives to improve communication and proactively work with the Student Community, Schools/Colleges and Central Service departments to foster engagement and an understanding of services provided within the team and Student Services as a whole.

Successful candidates will have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike. Experience of working in higher education is essential together with extensive knowledge of Tier 4 and student funding. You must also have excellent I.T. skills, working with IT systems to record and report on a wide range of confidential matters.

This role requires a flexible approach to working hours as weekend and evening cover is required.

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

Closing date for receipt of applications to the above post is 24 September 2017

Interviews are scheduled to take place week commencing 09 October 2017

An Enhanced DBS Certificate is required for this post (to be undertaken upon appointment)

For further details and to apply online please visit

CVs are not accepted

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