IT Support Desk Team Leader

Mander Portman Woodward

We are looking for a strong candidate to manage our busy but small & dynamic support team, based in London SW7 with some traveling to the other sister schools of the group.

The role will expect the candidate to:

  • Implement excellent customer service and communication standards: manage customer expectations, manage communications between engineers and customers, interacting, supporting and presenting to new and current IT Service customers, working closely with Head of Group IT and advice on system enhancements and make recommendations for improvements.
  • Technical Support: logging, managing and resolving customer IT issues, remote and on-site support, delivering IT infrastructure projects, excellent troubleshooting and problem resolution skills.
  • Manage: the Support Desk team across all College sites
  • Become involved in development and be aware of the wider technology market: Contribute to ongoing internal training programs, keep up-to-date with developments of the clients portfolio of products and with wider technology trends, individual self-study to achieve and maintain industry accreditation

The Ideal Candidate....

Must have previous IT Helpdesk or Team Supervisor experience as well as a minimum of 4 years’ experience working in the IT sector.

Technical abilities needed for this role include:

  • Strong and in depth technical understanding of ICT systems
  • Proven experience of server and network infrastructure
  • Experience of diagnosing and resolving complex technical errors
  • Experience of providing advice and guidance to users in their use of ICT equipment
  • Experience of devising system procedures and policies
  • Experience of implementing ICT systems change
  • Experience of implementing Interactive Media Technology
  • Experience in Office365 and other Cloud Solutions
  • Experience in Hyper V platform and Windows Servers Environments

If you feel that your skill set matches the criteria needed for the Support Desk Team Leader position then please do not hesitate to submit your application for review.

Mander Portman Woodward (MPW) is a group of independent schools in England, with schools in London, Birmingham and Cambridge, offering GCSE and A-Level courses, Retakes and International Foundation Programme courses.

Suitable candidates may be interviewed as applications arrive and MPW reserves the right to withdraw the position at any time. MPW is committed to the safeguarding of children and child protection screening will apply to this post.

Completed application form should be sent to:

Rose Bartlett, HR Manager, MPW, 90-92 Queen’s Gate, London, SW7 5AB

Telephone: 020 7835 1355

The college is committed to safeguarding and promoting the welfare of children and young people and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
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