Porter

Durham University - St. Aidan’s College

Contract Type:  Zero hours contract

Closing Date: 12.00 midday on the closing date stated in the advert

Description

The Colleges and Student Support Division is committed to delivering the highest possible standards of service and customer care, and the role of College Porter is a key front-line post in ensuring this objective is maintained. The role encompasses four key areas of responsibility - Reception, Security, Maintenance and Portering. All post-holders are expected to adopt and promote a flexible approach to working, and be willing to cover for absences given reasonable notice, and to undertake any or all of the tasks outlined below regardless of their designated shift. By nature of the role all post-holders are expected to be competent in working under minimal direct supervision within the designated local remit and liaising where necessary with the appropriate College/Duty Officers and staff.

Staff development and training is intrinsic to all posts within the division and all members of staff are expected to participate fully in training courses designed to develop their skills and help them perform their duties to the required standards. Training requirements and expectations are outlined within. In order to maintain and enhance best practice and consistency of service Porters may be required to assist in induction training of new team members.

All staff are expected to participate fully in training courses designed to develop their skills and help them perform their duties to the required standards. College Porters will be expected to attend university and locally approved courses to ensure they are competent in the following areas (NB - this list is not exhaustive): Basic Health & Safety (inc. Life Saving First Aid, Manual Handling, Ladder training) Electrical Awareness (inc. Resetting Electrics, PAT testing) Basic Computer & AV Skills (inc. IT Skills, Kinetics Software, Use of AV Equipment) Front-line Customer Awareness (inc. Interpersonal Skills, Basic Reception skills) Procedures for Door-staff (inc. Basic Licensing, Conflict Management) Cleaning Techniques (inc. Safe Cleaning Methods).

Please note that any applications not accompanied by the supplementary application table will not be considered for shortlisting.

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Northern England