Bar Bistro Supervisor

University of Kent - Commercial Services

Would you like to be an integral part of our award winning, IiP team providing an exceptional service with pride, passion and professionalism?

If you have enthusiasm when dealing with a diverse range of customers from students to University staff on a daily basis, are flexible regarding your hours of work and thrive on providing great customer service in a cafe, bar or commercial outlet then our role of Bar/Bistro Supervisor is for you. We are looking to recruit to this position in a variety of outlets.

We offer a 35 hour working week, a chance for overtime and at present time off over Christmas and the New Year.

  • As a Bar/Bistro Supervisor you will:
  • Have excellent customer service skills, experience of working in a Bar/Cafe and using tills. You must be enthusiastic regarding the role and duties.
  • Assist the Food & Beverage Manager in the supervision and delivery of an efficient and high quality bar/bistro service, undertaking all aspects of stock and cash control, assisting in the service of food and drink and working closely with kitchen colleagues to deliver a first-class dining experience.
  • Supervise casual staff daily, so supervisory experience is a must. You will also assist with their induction and operational training.
  • You will need to remain calm and efficient, even in times of extreme pressure, so customer service skills are essential.

The Department

Kent Hospitality provides housekeeping, catering, bar and reception services and has a sales turnover in excess of £40m. We manage student accommodation throughout the University’s Canterbury and Medway campuses for over 6,500 students and in vacation periods operate a thriving conference and events business. Plans for additional facilities at the Canterbury and Medway campuses over the next couple of years will generate further growth for the department.

Having been continuously recognised as an Investors in People (IiP) organisation since 1999, Kent Hospitality was awarded IiP Gold status in 2010, 2013 and 2016.

Other achievements include winning the category ‘Best University Accommodation for Groups’ for ten consecutive years at the Group Travel Awards; our campus accommodation being awarded a three-five star rating by Visit England and our catering team being joint winner of the award for Best Catering Service at the 2013 CUBO Awards.

Such success has only been possible with the commitment of each of our full and part-time employees, all of whom are committed to delivering the best possible customer service with passion, pride and professionalism.

Kent Hospitality’s staff are our greatest asset and the department offers a comprehensive programme of training and development to ensure that each individual’s personal goals and ambitions can be realised.


Further Information

Closing date for applications: 24 September 2017

Interviews are expected to be held: tbc

Please click on the apply button below to view the full job description and also to apply for this post (please do not send your application directly to the department).

How to apply - for this type of position you will be required to complete the online application process. Please note we do not accept CVs for this post.

If you require further information regarding the post or application process please contact

Please note applications must be made via the University website - details sent directly via email cannot be considered.

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South East England