Switchboard Operator

University of Reading - Catering Hotel & Conference Services

Henley Business School is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Post Graduates and Senior Executives from all around the world.

The core purpose of the Hotel and Conference Services Department is to deliver a World Class Service which supports Henley’s strategic principles in promoting the quality of the Business School and its physical learning environment.

We deliver an exceptional service experience and our operational and support staff plays a significant part in delivering the Henley experience. Their contribution plays a major role in sustaining our quality reputation.

We are seeking to appoint a part-time (afternoons) Switchboard Operator to provide a prompt, efficient, polite and friendly service when answering all calls both internally and externally.

In addition you will also assist with updating telephone lists, corporate gift sales, maintaining brochure stocks and mail shots.

You will have:

  • Ability to communicate effectively.
  • Excellent customer service skills.
  • Ability to work independently and as part of a team.
  • Self-motivated to deal with varying call volumes.
  • Flexibility to carry out other administrative duties.
  • PC skills – experience with Word, Excel and Email.

Informal contact details
Contact role: Front of House Manager
Contact name: Jaime Alto
Contact phone: +44 (0)1491 418817
Contact email: jaime.alto@henley.ac.uk

Alternative informal contact details
Contact role: Business Development Manager
Contact name: Abbie Stokes
Contact phone: +44 (0)1491 418818
Contact email: a.stokes@henley.com

Interview Date: 9th October 2017

The University is committed to having a diverse and inclusive workforce, is a Stonewall Diversity and Global Diversity Champion, and supports the principles of the Race Equality Charter and Athena SWAN. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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South East England