VLE Application, Support and Development Analyst

University of Birmingham

The post holder will co-ordinate the front line support for the institutional Virtual Learning Environment. The role will develop close relationships with Instructure Customer Support Services and  triage further support calls from staff and students across the University that relate to the wider VLE Ecosystem as advised,  prioritising, responding and escalating to appropriate expertise when necessary.

The post holder will provide regular reporting on 1st line support activity working with Instructure and provide reports on academic and student engagement with the VLE Canvas. They will also offer the highest quality of customer service to those requesting support, whilst actively building engagement among the community of users and communicating to them updates that relate to the VLE and its associated TEL tools.

Main duties of the role include:

Proactive support of the University’s virtual learning platform(s) and ancillary services

Liaise with Partnership Teams to shape training such as to respond to trends and alleviate support demands going forwards

Communications and engagement regarding VLE infrastructure and Hub support services

Provide communication regarding support demands, trends and updates for the TEL Hub and its key stakeholders

TEL/AMD research and horizon scanning

Full time starting salary is normally in the range £26,052 to £28,452. With potential progression once in post to £32,004 a year.

To download the details of this position and submit an electronic application online please click on the Apply Online button below, please quote Job Reference in all enquiries. Alternatively information can be obtained from 0121 415 9000 or visit: www.hr.bham.ac.uk/jobs

Valuing excellence; sustaining investment.

Share this job
     
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

IT

Location(s):

Midlands of England