IT Service Desk Supervisor

University of Surrey - IT Services

Who are we?

We are the University of Surrey, one of the highest achieving universities in the UK. Ranked 4th in The Guardian league table for 2017, 11th in the complete University guide and the recipient of three Queen’s Anniversary Prizes.

We were the Times and Sunday Times University of the Year 2016.

Who are you?

You have experience of developing and maintaining technology services and conducting analysis to improve service improvement.

You are looking for an opportunity to be part of a dedicated IT Service Desk team, providing advice and support to all users of the Universities IT Services across a broad range of technology Services.

You want to take a lead on the identification of Priority 1 service wide impacting Incidents and taking action on these as appropriate.

You get a buzz from the challenge of keeping ahead of the game.

We have …

A varied, sophisticated IT environment, infrastructure and platforms which support our amazing students and staff to make wonderful things happen here.

A coherent IT Strategy which develops and supports our Learning Environment, our Research Agenda and our professional services.

An excellent benefits package, with generous leave entitlement, award-winning pension scheme, child care assistance and discounted membership to our world-renowned Surrey Sports Park.

Opportunities to work with talented, enthusiastic colleagues, in a collaborative environment which fosters learning, research and personal and career development.

A beautiful, green campus with a lake, close to Guildford town Centre and railway station, with on-site restaurants, coffee bars, shops and bus stops.

You have …

Expert Knowledge of IT Service Desk and Operational Support work practices, processes and procedures.

Proven analytical and problem solving capability.

Demonstrable experience of leading and delivering first line customer support in a complex technical environment.

Knowledge of IT Service Management methodologies and industry best practice e.g. ITIL.

We want …

To maintain our position among the UK’s Top 10 universities. To grow our national and international reputation for world-class research. To continue to attract the brightest students by giving them the best quality university experience.

To recruit and retain talented people like you to help us achieve these ambitions.

What do you want?

Come and join our University IT Services team today and help us make wonderful things happen here.

Please apply online through the button below.

Further details:

For more information and to apply online, please download the further details and click on the 'apply online' button above.

We acknowledge, understand and embrace diversity.

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South East England