Weekend Customer Services Assistant

University of Leeds - Library

Location: Leeds - Main Campus

Faculty/Service: Corporate Services

Category: Clerical Support

Are you committed to outstanding service delivery? Do you know how to go the extra mile for customers? Can you make a positive contribution to our team?
Our Library has an award for Customer Service Excellence, and our Customer Services team make a major contribution to the University experience for our students and staff. We are often the first point of contact for people visiting the Library, and we collectively ensure that all of our libraries are welcoming, and attractive spaces to work.

You’ll be joining a team that staffs our service points, answering enquiries in person, via email/online or on the telephone. You’ll help manage customer behaviour in our different study spaces (group/individual/silent), and carry out a variety of administrative tasks.

We are looking for someone committed to excellent customer service. You will need to be flexible and responsive to changing demands on our time and the developments in our services in order to meet our customer expectations.

To explore the post further or for any queries you may have, please contact: 

Library HR team, hr@library.leeds.ac.uk

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Northern England