Customer Support Co-ordinator (20303-107)

University of Warwick - Knowledge Group - Library

The post holder will be an experienced customer service professional, with a good understanding of service delivery and developing staff teams. The post holder will manage the day to day Customer Support operations and frontline helpdesk services, working in the Main Library, ensuring our diverse customer communities are supported.

The post holder will possess excellent customer service skills and have strong interpersonal and communication skills. He/she will have recent experience of working in an academic library or customer focused role, with experience of staff management and organising project work. It is essential the post holder will have good organisational, planning and decision making skills and proficient IT skills.

Interview date: 9 November 2017.

Full details of the duties and selection criteria for this role are found in the vacancy advert on the University of Warwick jobs page. You will be routed to this when you click on the Apply button below.

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Midlands of England