Student Experience Team Lead

Swansea University - College of Human and Health Sciences

Salary: £33,518 to £38,833 per annum (pro-rata if part time) together with USS pension benefits.

The normal expectation is that the successful applicant will be appointed to the minimum of the scale with annual increments on 1 October each year (subject to completing six months service).

APM Grade 8.

Reporting to the Head of Student Experience Services the role holder will provide leadership to a team of administrators and administrative assistants responsible for the delivery of a portfolio of UG and PG taught programmes. This role is critical to ensuring high professional standards in the administration of programmes and engagement with students. The role holder will be working to the University’s professional service values and committed to continuing professional development.

This role provides an exciting opportunity to be lead and develop a dynamic team responsible for the supporting all aspects of programme administration and College level student support. The role is essential to delivering an excellent level of customer service that is welcoming, supportive and knowledgeable. You will have the skills to develop relationships to ensure effective liaison and working practices across the College Professional Services and Academic staff involved with taught programmes. Some flexible working involving weekend or evening work will be required.

Swansea University Professional Services operates to a defined set of core values and it is an expectation that all staff are able to demonstrate a commitment to these values from the point of application through to the day-to-day delivery of their roles.

To apply please go to:

Closing date: 11pm on 9th November 2017.

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