University of Kent - Commercial Services

The Role

This part time role, working 5 hours on a Saturday, involves dealing with general reception duties. For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.

The Person

As Receptionist you will:

  • Confidently resolve all initial enquiries from students, staff, residents and others Issue keys and maintain/monitor the security of them in line with procedure.
  • Programme student and vacation guest bedroom key cards using access control software.
  • Act as the central reception point for deliveries, sorting and collecting post, taking and passing on urgent messages and telephone calls, reporting room defects to relevant parties and taking payments.
  • Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out. Full training will be provided.

As Receptionist you will need:

  • Minimum GCSE grade C or above in English and Maths or equivalent.
  • Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
  • Ability to demonstrate experience handling difficult and unexpected situations.
  • A high level of IT skill and familiarity.
  • Please refer to the attached job description for the full list of requirements for this post.

The Department

Kent Hospitality provides housekeeping, catering, bar, reception, conference and events services.

The department manages student accommodation on the Canterbury and Medway campuses for over 6,500 students.

We have been awarded Gold status by Investors in People since 2010, attributable to our committed staff delivering outstanding customer service with passion, pride and professionalism.

For further information, please visit:

Further Information

Closing date for applications: 25 Oct 2017

Interviews are expected to be held: tbc

Please click on the apply button below to view the full job description and also to apply. If you require further information regarding the application process please contact

Please note - applications must be made via the University’s online application system, we do not require a CV. CVs or details sent directly to the department or via email cannot be considered.

No agencies, thank you.

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South East England