CRM Support Officer

University Of The Arts London

The role

Reporting to and working closely with the CRM Manager, the CRM Support Officer will administer the implementation of the University’s CRM strategies and practices for student marketing and recruitment across its UK, EU, and international markets.

Working collaboratively with colleagues across Student Marketing and Recruitment, Colleges, and other departments across the University, the post-holder will play a key role in ensuring that UAL achieves a first-class prospective student experience from enquiry through to enrolment, working to promote the delivery of high levels of customer service and the use of appropriate CRM technologies, systems, and processes to convert prospective enquirers to applicants and enrolments. Prospective student CRM activities include (but are not limited to) enquiry handling, student recruitment event management, and enquirer/applicant communications.

The post-holder will provide day-to-day administrative support for the University’s CRM system(s) associated with prospective student marketing and recruitment activities for pre-degree and degree-level study. This work includes delivering advice, support, guidance, and training to all system users; monitoring users to ensure correct and efficient use of the system; assisting the CRM Manager with deploying system developments and upgrades; producing insight reports utilising data held within the CRM system; and participating in a Student Marketing and Recruitment (SM&R) CRM Practitioners’ Group forum.

Why choose us?

University of the Arts London (UAL) is Europe's largest specialist art and design university ranked sixth in the world for art and design in the QS World University Rankings® 2017. The University draws together 6 renowned Colleges, each with its own world-class reputation: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, and Wimbledon College of Arts.

Your profile

The successful candidate will have experience within system administration, including an understanding of CRM practices and theories. You will have the ability to undertake CRM system administration tasks including user support and training, implementing system upgrades, and deploying system developments. The ability to build effective external working relationships with consultants and technical developers and to work independently without direct supervision is essential. Experience of working in the higher education sector is desirable.

In return, University of the Arts London offers generous leave, an attractive pension, and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity, and diversity. Relocation assistance is available.

To apply please visit: https://ual.tal.net/vx/lang-en-GB/appcentre-1/candidate/postings/3524.

Closing date: 25 October 2017.

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

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