Admissions Officer

London College of International Business Studies - Recruitment & Admissions Office, Registry

Direct Manager: Registrar

Job Purpose:

The post-holder will be member of a team of admissions professionals with responsibility for the recruitment and admissions of students to LCIBS). S/he will be working closely with academic staff across the College and will be liaising with schools, colleges, agents, other sales partners and directly with applicants. S/he will also be expected to participate in recruitment activities and to support Head of Sales and Marketing activities in a professional and flexible manner. This varied role requires the exercise of independent judgement and initiative, strong administrative and excellent interpersonal skills.

Key Responsibilities

Applications

  • Coordinate the admissions processing of a portfolio of programmes in close liaison with academic and registry departments, applying agreed criteria to make admissions decisions consistently and fairly.
  • Handle telephone and email enquiries from prospective students, their parents, teachers and advisers independently and in a timely and professional manner.
  • Process incoming applications for all degree programmes, checking qualifications, the validity of decisions and authenticity of results.
  • Enter decisions and generate offers using the College Student Management system and other databases with the aim of 100% accuracy.
  • Monitor the responses of applicants to decisions and provide data to Departments on applicant status and workflow.
  • Ensure that correct procedures are followed when dealing with international students requiring UK visas in accordance with the UKVI policies.

Recruitment

  • Monitor Request Tracker (web-based enquiry and admission system) queues and help collate data relating to all admissions enquiries.
  • Represent the College at higher education conventions.
  • Assist with the monitoring and updating of all information relating to admissions.
  • Actively adhering to and promoting the highest levels of customer service standards throughout the process from initial enquiry to student enrolment.

Other Duties

  • Assist with the provision of on-the-job training for new staff.
  • Supporting the Admissions Team by undertaking, other ad hoc duties as and when required.

General Responsibilities

Policies & Procedures

  • The post holder is required to familiarise themselves with all College policies and procedures and to comply with these at all times.
  • To adhere to LCIBS Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.

Flexibility

  • This job description is intended to provide a broad outline of the main responsibilities only. The post holder is required to be flexible in developing their role in agreement with their designated manager. In addition, they may be required by their manager to carry out any other duty commensurate with their grading and expertise.

Person Specifications

This is a busy and demanding position requiring a proactive and positive approach towards providing a service exceeding customer expectation.

Qualifications

Essential

  • Educated to NVQ level 2 / 3
  • Experience including English Language and Mathematics

Desirable

  • Appropriate specialist / Professional Qualification(s)

Experience and Knowledge

Essential

  • A proven record of generalist administrative experience
  • Experience of working in a customer-focused environment
  • Experience of providing information & advice
  • Experience of the UK Higher Education sector
  • Knowledge of the UK secondary education system
  • Experience of admissions in a higher education setting
  • Understanding of both undergraduate & postgraduate higher education admissions processes.

Desirable

  • Understanding of the UCAS application process and higher education admission
  • An awareness of good data management practice e.g. Freedom of Information, Data Protection

To apply please send a CV and cover letter to: Michael.Lee@lcibs.co.uk 

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