Student Services Helpzone Adviser

University of Gloucestershire - Student Services Department

Permanent Role – 18.5 hours per week (Wednesday pm, Thursdays & Fridays)

We are seeking to appoint an effective and customer-focused Student Adviser to work within our Student Services Helpzones within the Student Services Department.

The Student Services Helpzone service acts as a highly accessible conduit for students to access independent advice and guidance for academic or welfare issues that affect their ability to study and realise their potential.

As a front of house member of staff you will be responsible for providing effective responses to queries from students, University staff and the wider community.

The successful candidate will have previous recent experience of working with students, providing advice & guidance, together with excellent interpersonal and communication skills. Customer focus, flexibility and organisational skills are essential along with a willingness to provide students with an excellent experience.

To informally discuss the role, please contact Julie Wintle (Student Services Helpzone Operations Manager) on 01242 715287 or e-mail:

Interview date: week commencing 22nd January 2018

The University understands the benefits of recruiting a diverse range of people and welcome applications from under-represented sections of the community.

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South West England