Academic Technologist (80462-117)

University of Warwick - IT Services

Fixed term contract for 3 years.

We are looking for an experienced user support professional to enhance the support service for the use of technology in teaching and learning. The successful candidate will have experience in a variety of learning technologies, and the knowledge and organisational skills to develop our helpdesk function. Working within a wider team of fellow academic technologists, you will be responsible for the day to day operations of the helpdesk which is a core aspect of our support service. Experience of supervising a small team is desirable, along with experience of working in a large complex organisation.

The role will handle user queries, fulfilling service requests, triaging possible technical and data incidents, referring, and escalating as appropriate. This role will drive the continuous improvement of our services through the effective use of reports and analytics to enhance standard operating procedures and team priorities, working with solutions providers, internally and externally to provide a quality service to users. This is a key role in a friendly and professional team, and a huge opportunity to have a positive impact across the University.

Full details of the duties and selection criteria for this role are found in the vacancy advert on the University of Warwick jobs page. You will be routed to this when you click on the Apply button below.

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Midlands of England