Student Advice Manager

Cardiff Metropolitan University - Student Services / Employability

Location: Cyncoed & Llandaff

Hours of Working: Full time with occasional evening and weekend working

Accountable to: Director of Student Services

Responsible for: Student Engagement Officers, Senior Student Advisers

Role Summary:

This role oversees all front-line general advice for students across Cardiff Met’s campuses, ensuring high standards of customer service and student engagement with all non-academic enquiries.

Principal Duties and Responsibilities:

Operational Management

  • To ensure that front-of-house advice desks are adequately staffed at all times, meeting student need as required.
  • To ensure that Senior Student Advisers are available to provide more in-depth advice on all campuses as required.
  • To ensure that online and digital information is kept up-to-date.
  • To work with colleagues in other departments to develop student-friendly processes in relation to non-academic enquiries.
  • To use data to analyse and report on key trends and make recommendations for service improvement.

For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs

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