IT Supplier Support Officer

Bournemouth University - IT Services

At BU our vision is to create a stimulating, challenging and rewarding University experience, through sharing a unique fusion of education, research and professional practice and inspiring our students and staff to enrich the world. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, and who reflect a variety of backgrounds, talents, perspectives and experiences to build our global learning community.

Bournemouth University IT Services is looking for an IT Supplier Support Officer experienced in managing the relationships and delivery of the Suppliers of Business as Usual IT Services, formal IT Agreements and IT Service Levels, together with some Software Licence Asset Management.

Whilst the role is to assist the IT Supplier Manager in the many aspects of supplier relationships, the post holder will be expected to engage with suppliers and challenge agreements and supplier performance that represent risk to service. The ability to monitor supplier performance, negotiate, implement and monitor service improvement plans is crucial.

Essential attributes include strong negotiation and analytical skills in order to interpret the contracts in place, hold suppliers to account, ensuring Bournemouth University receives the required level of service, and that value for money is realised.

A reasonably high level overall awareness of the IT environment is also required.

Working as part of an established team, you will possess good interpersonal and investigative skills, liaising with the University Faculties, IT Services and third party suppliers of IT Systems and Services

For an informal discussion, please contact Ian Brown, IT Supplier Manager on (01202) 968767 or via email at ianbrown@bournemouth.ac.uk  

A detailed job description and person specification are available from our website together with an online application form.  Alternatively, please telephone 01202 961133 (24 hour answerphone) quoting the appropriate reference ITS113

BU is an equal opportunities employer which values a diverse workforce. We provide a supportive and inclusive environment where all individuals can fulfil their potential. Together, we share a common set of values rooted in inspirational learning, world-class research and the latest thinking. We provide a powerful fusion of research, education and professional practice, creating a unique academic experience.

www.bournemouth.ac.uk/jobs

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South West England