Desk-Side Support Supervisor

University of Oxford - IT Services

Gibson Building, Radcliffe Observatory Quarter, Woodstock Road, Oxford

Do you understand how to lead and motivate a small technical support team? Do you know what it takes to deliver excellent customer service and also have a great track record working in desktop support? 

We have just made some exciting changes to the Desktop Services team in IT Services and now have a new position for a team supervisor to lead our Desk-side support team. The team are predominantly responsible for picking up support calls that require a visit to site, supporting users over more than 75 locations. 

You will, along with your team, work and liaise closely with your counterparts in the Remote Support team to ensure that support calls assigned by the Service Desk are dealt with in an efficient and timely manner.

You will be comfortable in making decisions and in taking responsibility for your team and will lead by example.

If you have the skills that fit this role then we’d like to hear from you. Please apply ensuring that your supporting statement tells us by way of examples, how you fit each of the Essential and Desirable criteria for this role.

Only applications received before 12.00 noon on Thursday 4 January 2018 can be considered. Interviews are currently scheduled to take place in the week commencing Monday 15 January 2018.

Please note that the University of Oxford's retirement policy has changed. With effect from 1 October 2017, all employees at Grade 8 and above have a retirement age of the 30 September before the 69th birthday. All employees at Grades 1-7 do not have a set retirement age. Further details are available here: www.ox.ac.uk/about/jobs/preemploymentscreening.

https://www.recruit.ox.ac.uk/pls/hrisliverecruit/erq_jobspec_version_4.jobspec?p_id=132304

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Advert information

Subject Area(s):

IT

Location(s):

South East England