Service Desk Analyst

Loughborough University - IT Services

Due to internal promotions, we are looking to recruit 2 Service Desk Analysts.

As a 1st/2nd Line Service Desk Analyst as part of a team supporting our large user community of over 21,000 students and staff by providing analysis, diagnosis, escalation and resolution of customers IT issues.

The role would be responsible for ensuring disciplined, systematic and empathetic approach is delivered for incident and service requests resolution, knowing when to escalate to the 3rd line teams keeping the customer informed at all times.

The ideal candidate would be proficient in the use of IT systems including MS Office and Outlook, ideally but not essential someone with ITIL foundation Level. In addition to excellent communication and customer service skills the ideal candidate will be able to build relationships and work on their own initiative.

This is a fantastic role to develop your skills and career in a rewarding environment working for an organisation that will offer you training and support.

For an informal discussion, please contact Nick Cope, IT Support Manager IT Services by telephone on 01509 227074.

Application closing date:  28 January 2018.

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Midlands of England