Accommodation Officer

University of Birmingham - Hospitality and Accommodation Services

The Accommodation Officer will be responsible for delivering a comprehensive accommodation service to all students and staff members of the University of Birmingham.  You will be joining the Living team who are based in a shop and office called Living which is located in the retail area of campus. The Living team is responsible for the delivery of an efficient accommodation service at the University of Birmingham, and work closely with colleagues across Student Accommodation.

We are looking for a dynamic and enthusiastic team player who can adapt quickly to support the Living Team with the allocation of university owned and managed bed spaces. The post holder will deliver a number of functions within the service, including accommodation allocations and the management of bed spaces, liaising with our partner providers of accommodation, dealing with transfer applications and responding to customer inquiries. The person appointed will also provide support for special group bookings, and will represent Accommodation Services at Open Days and Applicant Visit Days. This is an exciting time to join Living as we look to continually improve the student experience and deliver an excellent customer service to all our customers.

Essential Knowledge, Skills, Qualifications, Experience

  • Excellent communication skills, both written and verbal, and ability to adapt to a diverse range of customer groups (students, parents, departments and schools, academics and employees, including senior managers)
  • Excellent customer service skills, with experience of providing customer service to a wide range of people from diverse backgrounds
  • Competence in the use of IT tools, including Word, Excel, PowerPoint and Outlook sufficient to perform the functions of the role as described in the job description
  • Experience of, or strong ability to learn how to use accommodation management software such as StarRez
  • Minimum GCSE (or equivalent) Grade C in English and Mathematics
  • Strong team player who is highly professional, customer focused and welcomes a challenging environment
  • Well-developed organisational abilities, accuracy and ability to plan and prioritise own work
  • A proactive and innovative approach to problem solving, with an ability to adapt to changing requirements and escalate issues where needed
  • Experience of working within a housing or other similar environment
  • Understanding of the UK system of Higher Education and the application process
  • Awareness of basic marketing principles and understanding of the concept of brand identity and values
  • Confident in telephone and in-person engagements, including in the delivery of presentations
  • Proven ability to work professionally while under pressure to meet strict deadlines, and to be adaptable and flexible when faced with change
  • Approachable and friendly with the ability to deal with challenging circumstances calmly and professionally when they arise
  • Ability to work with and understand the needs of a wide range of people from culturally diverse backgrounds, including having an understanding of equality and diversity

Full time starting salary - £22,277 to £23,933. With potential progression once in post to £27,705 a year.

Please Note; If successful at shortlisting, interviews will be held week commencing 29th January 2018

To download the details of this position and submit an electronic application online please click on the Apply Online button below, please quote the appropriate Job Ref in all enquiries, alternatively information can be obtained from http://www.birmingham.ac.uk/staff/jobs/index.aspx

Valuing excellence; sustaining investment

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Midlands of England