Counter Assistant

University of Leeds - School of Languages, Cultures and Societies, Language Zone

Would you like to work in a busy front line support role? Do you have a professional and approachable manner? Do you have a passion for delivering exceptional customer service?

We are looking for a professional and proactive individual to play an important role in providing high quality front line support to users of our Language Zone facility, a language learning resource centre open to all students and staff of the University. You will assist users in using the Language Zone and its services, as well as providing general language learning advice recommendations as required.

You will be a team player with strong communication and interpersonal skills and the ability to follow detailed procedures accurately. You will be able to establish and maintain good working relationships at all levels and with individuals from different backgrounds and cultures.

The following working hours will need to be covered:

University term time (27 weeks):
Monday: 8.45am –12.15pm
Tuesday - Thursday: 4.45pm – 8.15 pm
Saturday: 10.45am – 5.15pm

University outside term time (24 weeks):
Wednesday:9am – 5pm

To explore the post further or for any queries you may have, please contact:
Carolin Schneider, Language Zone Manager
Tel: +44 (0)113 343 2646, email:

Post Type: Part Time (20 hours per week (term time), 7 hours per week (outside term time) on a rota basis)

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Northern England