Helpdesk Technician

University of Winchester - IT Services

As part of the IT Services Helpdesk team, you will be giving technical assistance to staff and students, dealing with a wide range of issues from problem-solving PC faults to giving advice on all sorts of IT-related matters. The IT Helpdesk is key to the University in providing essential support and assistance to all our users. Your role is an important element in providing this support and giving excellent customer service.

Whilst no formal IT qualifications are required for this role, very good knowledge of Microsoft software, PCs and printers is essential. Apple computing skills would be a great bonus. Candidates also need to have had previous customer facing experience, have excellent communication skills and a flexible approach to all aspects of their work.

One of our core values is 'individuals matter'. As an employee at the University of Winchester, we are committed to your wellbeing and development. You will have access to a wide range of benefits and support including complimentary access to the GetActive initiative, comprehensive staff development programme, generous holiday entitlement and pension scheme.  Further details can be found on our website. Post No: ITS-B45

Closing Date: 22 January 2018
Interview Date:  6 February 2018                 

Applications should be made online at www.winchester.ac.uk. Please note that posts close at midnight on the date stated. Late applications will not be accepted. Due to certificate of sponsorship restrictions this post is not open to applicants who require sponsorship to work at the University of Winchester.

We delight in diversity in our workforce and seek others that share this value

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South East England