Desktop and Systems Support Technician

University of Southampton

We are looking for a tenacious IT Support Technician to join our busy team providing support to the University’s community of over 25,000 staff and students.  

This role is a great opportunity for an enthusiastic IT technician who wants to learn new skills and progress within the field. This is an interesting and challenging position where no two days are ever the same.

You will be providing face to face and remote support for the University’s network of Windows, Mac and Linux computers. You will be responsible for supporting systems including Active directory, Office365, Exchange and a wide range of other applications and network services. You will take ownership of support incidents and use your troubleshooting skills to see them through to resolution.

The person we are seeking will have:-

  • Experience of supporting a variety of operating systems including Windows and Mac or Linux within a large organisation.
  • A clear analytical and methodical approach to problem solving. 
  • Demonstrable experience of working in a high-pressure environment.
  • Excellent interpersonal and communication skills, both written and verbal. 
  • Strong customer service skills. 
  • Relevant qualifications and experience.

If you have what we need, this is who we are:

One of the UK’s leading research Universities and in the top 1% of Universities worldwide. We are a centre of excellence for computing and count the inventor of the web, Sir Tim Berners-Lee among our professors. Our IT estate includes a state-of-the-art data centre and we are currently working on the next in our Iridis line of supercomputers. In short, if you love technology, we are the place to be.

This is what we can offer you:

  • Competitive rates of pay
  • Opportunities for training and development
  • A generous annual leave allowance and family leave arrangements 
  • Pension scheme membership

Location: This post is based at our Highfield Campus with a requirement to travel to other University sites in Southampton and Winchester when necessary.

Application Procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sam Stubbs (Recruitment Team) on +44 (0)23 8059 4046. Please quote reference 959118JF on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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Advert information

Type / Role:

Subject Area(s):

IT

Location(s):

South East England