Student Information Desk Advisor

University of Exeter - Education & Student Support

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities. We combine world-class teaching with world-class research, and have achieved a Gold rating in the Teaching Excellence Framework Award 2017.

The University of Exeter has over 22,000 students and 4600 staff from 180 different countries and has been rated the WhatUni2017 International Student Choice. Our research focuses on some of the most fundamental issues facing humankind today, with 98% of our research rated as being of international quality in the 2014 Research Excellence Framework. Fifty percent of our organisation is made up of Professional Services support staff that partner closely with the Academic colleges to ensure we achieve our strategy and vision. 

One fixed term, full-time post is available for immediate start until 31st July 2018.

The position of Student Information Desk Advisor offers an exciting opportunity for an individual with a keen interest in providing excellent customer service. We are looking for an individual who has a ‘can-do’ attitude, is an excellent team player and who is committed to providing an excellent customer experience at all times, even under demanding, high-volume, busy periods.

You will be part of a high profile service that is critical to the delivery of the best student and staff experience by one of the UKs most ambitious universities. The dedicated and flexible ‘in-house’ team of staff carry out a wide range of activities including first line IT support to deliver excellent customer service to ensure students and staff receive a prompt, professional and integrated service at all times. 

We are looking for an individual with excellent interpersonal and communication skills, a friendly and professional manner, with good organisational and exceptional IT skills. 

The full range of necessary skills and experience can be found in the Job Description and Person Specification document. To view the Job Description and Person Specification document please visit our website 

The University offers some fantastic benefits including 39 days leave per year, options for flexible working, numerous discounts at leading retailers, an onsite gym, a cycle to work scheme and a stunning campus environment in the heart of Exeter. If you are not currently in Exeter please have a look at our website for some further information on what a beautiful part of the country we are based in. 

For further information please contact Sophie Whitworth on email S.Whitworth@exeter.ac.uk

Applications should be made via our website. For more information and to apply online please go to www.exeter.ac.uk/jobs Please quote reference number P60326 in any correspondence. 

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer, an Athena Swan accredited institution and a Stonewall Diversity Champion. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce

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South West England