Service Desk Analyst

University of Bradford - Professional Services - Information Services

Interview Date: To be confirmed

An exciting opportunity has arisen within the IT Service Desk Team for full time Service Desk Analyst. 

The Service Desk provides first point of contact and support for all IT and telephony related faults, service requests or enquiries. Its purpose is twofold; to provide telephone and E-Mail based help and assistance where possible, and to initiate an incident resolution procedure for any issues that cannot be resolved immediately. 

Previous experience of working in an IT Service Desk team, operating within an ITIL operational framework is essential. Applicants must be PC literate, should possess an excellent telephone manner, good interpersonal skills, a good standard of spoken English and have previous office/clerical/administrative experience.

Informal enquiries prior to application may be made to David Ewen, IT Service and Application Support Manager at D.Ewen@Bradford.ac.uk

Further details:

Confronting Inequality : Celebrating Diversity

The University of Bradford strives to be an equal opportunities employer and welcomes applications from all sections of the community.

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Northern England