Student Support Coordinator

Oxford Brookes University - Faculty of Technology, Design and Environment

We are currently seeking a Student Support Coordinator, on a permanent, part time (0.6 fte) contract, to join our innovative team working to enhance the provision of student support in the Faculty of Technology, Design and Environment.

The Faculty is home to four Schools providing specialist and interdisciplinary teaching, research and knowledge transfer across a wide range of undergraduate and postgraduate programmes spanning a wide range of disciplines including but not limited to: architecture, arts, digital media, engineering, computing and real estate management.

As Student Support Coordinator you will:

  • Take a lead role in supporting undergraduate and postgraduate students in the Faculty including responsibility for providing a first point of call for students with academic issues or personal problems, giving appropriate advice or referring to relevant Faculty or University student support
  • Attend and support programme committee meetings and away days and to represent the faculty on relevant University committees
  • Lead on the recruitment, training and supporting of student representatives in conjunction with the Students Union
  • Liaise with Central Services to ensure that International students failing to submit work and/or attend lectures are identified, contacted and managed as appropriate
  • Participate in marketing and recruitment, including providing applicant/visit day support (This will require occasional attendance outside of normal working hours), and to contribute to the production of marketing materials
  • Liaise closely with the Associate Dean: Student Experience to ensure that the Student Support Framework is working effectively
  • Prepare annual and ad hoc reports for the Faculty Executive Team evaluating the operation of the Student Support Co-ordinator activities and roles, identify trends and maintain an enquiry database
  • Proactively develop and provide other undergraduate and postgraduate student support activities as part of a Faculty-wide team, in consultation with the Associate Dean (Student Experience).

You should have:

  • Substantial demonstrable experience in a student-facing role within higher or further education
  • Excellent communication, problem solving and negotiating skills
  • Proven experience of taking a proactive role
  • Ability to deal sensitively with people who have confidential problems.

This role will be based at our Headington Campus.

Closing date: 28 January 2018 
Interview date: TBC

International applicants from outside the EU will need to demonstrate their eligibility to work in the UK.

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South East England